Looking for a motivated and driven individual with extensive end user support in a large corporate environment. The candidate will have provided IT support to Fortune 500 Companies. Must have excellent communication skills and be customer focused. The individual must work well in a team environment as well as independently. Candidate should be well organized and have written technical documentations required for end user training and knowledgebase. Functions include: Updates problem-tracking records in a timely manner. Problem solve hardware and software issues on all systems expeditiously with minimum disruption to end users. A focus on special needs of executives and their assistants, i.e. laptops, remote email setup, and support relating to business travel. Installing and configuring new equipment. Assisting users with desktop software. RESPONSIBILITIES: Initiate and implement problem recognition process to include research, isolation and resolution steps as well as interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend system modifications to reduce user problems; maintain high level of technical skill in field of expertise, and escalate more complex problems to senior level.
Job Description
Business Family:  Network Operations/Administration
General Function:  Help Desk Support
Job Title: Desktop Support Analyst
Skill Sets
Required:	Desired:
Education Level Associate Degree Operating System(s) Windows 2000 Required Industry Experience 5 Years Systems Administration Communications Devices Systems Administration Remote Access	Admin Support Tasks Database Entry/Maintenance Education Level Under Graduate Degree Education Level Bachelors Degree Software Packages Microsoft Excel Systems Administration Network Monitoring