MAJOR DUTIES/RESPONSIBILITIES:

The Citrix Operations Technical Support team is responsible for the following:

 

Project Support

  • Provide engineering consulting and design services for business projects as identified.
  • Provide input to Citrix system architecture in coordination with engineers across other sites.
  • Develop, implement and follow processes for integration of applications into a Citrix environment.
  • Assess client requirements for application deployment via Citrix.
  • Design solutions that allow client applications to be deployed via Citrix.
  • Implement, document, and support the deployment of client applications via Citrix.
  • Interface with Platform Implementation and Operational Acceptance for system builds.

Technical Support

  • Provide third level technical support and consultation to Platform Implementation and Operational Acceptance on project activities.
  • Ensure general operation of and provide technical support for the Citrix environments.
  • Perform problem isolation and determination to ensure proper handling of issues with applications in the Citrix environments.
  • Implement, document, and support the deployment of a Citrix automated build process
  • Evaluate emerging technologies and make recommendations as necessary.
  • Provide third level technical support for all escalation items and act as SME for high-level requests.
  • Ensure compliance with all pre-defined SLA and target measures, enhance support processes accordingly to meet those measures.

Miscellaneous

  • Interface with vendors and CIT to coordinate license management for Citrix environments.
  • Provide leadership to other Operation Technical Support teams

 

QUALIFICATIONS:

Bachelor’s degree or equivalent. 
Five years (5) of Citrix expertise in an enterprise environment
Five years experience supporting WinTel based systems and tools.
Dynamic Project Manager with exemplary communication, organization, and management skills. 
Strong inter-personal skills with the ability to thrive in a fast pace high pressure environment
Process oriented with a strong understanding of production support